Effective Date: November 2, 2025

Welcome to RB Glow (the “Site”), operated by [Your Business Legal Name, e.g., RB Glow Private Limited] (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website, located at https://rbglow.com/, and the purchase of products from us.

By accessing or using the Site, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use the Site.

1. E-Commerce and Product Terms

1.1 Product Authenticity and Information

We specialize in selling viral Korean skincare products. We are committed to ensuring the authenticity and quality of our products.

  • We make every effort to display the products and their descriptions, colors, and information as accurately as possible.
  • All product instructions and details must be mentioned on the label in the Bangla language, and may be additionally included in any other language.

1.2 Pricing and Payment

  • All prices listed on the Site are in Bangladeshi Taka (BDT) and include applicable taxes (e.g., VAT) unless otherwise stated.
  • We reserve the right to change prices at any time without prior notice.
  • We accept various payment methods, including Cash on Delivery (COD), Mobile Financial Services (MFS like bKash/Nagad), and credit/debit card payments through secured gateways.
  • Advance Payment: The government’s e-commerce guidelines generally state that digital marketplaces should ensure that payment for goods or services is made to sellers’/merchants’ accounts only after delivery. While we follow secure payment practices, you agree that by making an advance payment, you accept the risk associated with payment prior to delivery.

2. Orders, Shipping, and Delivery

2.1 Order Confirmation

Your placement of an order does not necessarily mean we have accepted your order. Your order is accepted once the products are shipped to the address you provided.

2.2 Product Availability

We only list products on the Site that we have ready to ship, either in our own stock or with a registered third party. In the rare event a product is unavailable after you order, we will notify you immediately and process a full refund.

2.3 Delivery

  • We will provide an estimated delivery timeline. While we strive to meet these deadlines, delivery times are estimates and cannot be guaranteed.
  • You must provide an accurate and complete delivery address and contact details. We are not responsible for delays or non-delivery resulting from incorrect information provided by you.

3. Cancellation, Returns, and Refunds

3.1 Right to Cancel

You may cancel your order at any time before it has been dispatched for delivery. Once the product has been shipped, the return policy (Section 3.2) applies.

3.2 Returns and Exchange

  • We accept returns or exchanges for products that are damaged, expired, or incorrect upon delivery.
  • Due to the nature of skincare products, items must generally be returned in their original, unused, and unopened condition with all packaging intact.
  • You must contact our customer service team within a specified period (e.g., 24-48 hours) of receiving the delivery to report an issue.

3.3 Refunds

Refunds for canceled orders or accepted returns will be processed using the original payment method, or an alternative method agreed upon by both parties (e.g., bank transfer or MFS refund).

4. User Account and Responsibilities

4.1 Account Eligibility

By using the Site, you confirm that you are at least 18 years old or are accessing the Site under the supervision of a parent or legal guardian.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.3 Prohibited Use

You agree not to use the Site for any illegal or unauthorized purpose, including transmitting any harmful code, unsolicited advertising, or engaging in any activity that could harm or impair the functionality of the Site.

5. Intellectual Property Rights

All content on the Site, including text, graphics, logos, images, Korean brand names, and software, is the property of RB Glow or its suppliers and is protected by local and international copyright and trademark laws. You may not use, reproduce, or exploit any content without our express written permission.

6. Limitation of Liability and Governing Law

6.1 Disclaimer

We are not responsible for any adverse reactions, allergies, or injuries resulting from the use of products purchased on the Site. You are advised to perform a patch test and consult a dermatologist before using any new product.

6.2 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising out of or relating to the use of the Site or these Terms shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

7. Changes to the Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

8. Contact Information

Questions about the Terms and Conditions should be sent to us at:

RB Glow Email: contact.rbglow@gmail.com Phone/Support: 01617553268