This policy outlines the processing, shipping, and delivery timelines for all products purchased from RB Glow at https://rbglow.com/.
1. Order Processing Time
The time it takes for us to prepare your order for shipment is known as processing time.
- All orders are subject to a processing time of 1 to 2 business days.
- Processing includes order verification, quality check of the viral Korean skincare products, and careful packaging.
- Please note that processing time does not include weekends or public holidays in Bangladesh.
2. Delivery Timeframes
Delivery time is the time taken by the courier or delivery partner to transport the goods from our warehouse to your specified address.
- Once processed, orders are typically delivered within 2 to 3 business days.
- We partner with reliable courier services across Bangladesh to ensure fast and safe delivery.
- Delivery times may vary depending on the destination city (Dhaka vs. outside Dhaka) and unforeseen circumstances (such as adverse weather or political situations).
| Location | Processing Time (Business Days) | Estimated Delivery Time (Business Days) | Total Estimated Time |
| Inside Dhaka | 1-2 Days | 2-3 Days | 3-5 Days |
| Outside Dhaka | 1-2 Days | 2-3 Days | 3-5 Days |
3. Shipping Charges
- Shipping charges are calculated based on your location and the size/weight of your order.
- The exact shipping fee will be clearly displayed at the checkout page before you complete your purchase.
- We may offer free shipping promotions from time to time, which will be communicated on the Site.
4. Payment Terms and Cash on Delivery (COD)
We offer multiple convenient payment options, but our COD process has a specific requirement to confirm your purchase commitment:
- Advance Delivery Fee: For all Cash on Delivery (COD) orders, you are required to pay the delivery fee in advance (via MFS, bank transfer, etc.). The remaining product amount will be paid in cash upon delivery.
- Purpose: This advance payment confirms your intent to receive the order, helping us minimize logistics costs associated with uncollected returns.
- Remaining Balance: The total cost of the products will be paid in cash to the delivery agent upon successful delivery of the package.
- You must be available at the delivery address or ensure a responsible person is present to receive and pay for the package.
5. Delivery Instructions and Tracking
- Product Information: The delivery package includes clear instructions and details of the products, labeled in the Bangla language and possibly another language.
- Tracking: Once your order is dispatched, you will receive an email or SMS notification containing a tracking number and a link to track the status of your delivery.
- Failed Delivery: If a delivery attempt is unsuccessful, our courier will typically attempt re-delivery. If the package remains undeliverable, it will be returned to us, and the advance delivery fee will be non-refundable.
6. Important Notes
- Stock Guarantee: We ensure that we only display and accept orders for products that are either in our own stock or with a registered third party ready for handover.
- Delayed Delivery: While we strive for timely delivery, delays caused by unforeseen events (e.g., natural disasters, national strikes) are beyond our control. We will communicate any significant delays to you immediately.