Last Updated: November 2, 2025

This Privacy Policy describes how RB Glow (referred to as “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website at https://rbglow.com/ (the “Site”) or otherwise interact with us.

By accessing or using the Site, you agree to the collection and use of information in accordance with this policy and the relevant laws and regulations of Bangladesh, including the Cyber Security Act (CSA) and the principles of data protection as applied to e-commerce in Bangladesh.

1. Information We Collect

We collect various types of information to provide and improve our service to you. By interacting with our Site, you consent to the collection and use of your data as described in this policy.

Identity and Contact Data

We collect Identity/Contact Data such as your name, address, phone number, email address, and National ID (if required for specific financial or legal processes). This information is essential for fulfilling your orders, ensuring timely delivery, contacting you regarding your purchase, and creating and managing your customer account.

Transaction and Financial Data

When you make a purchase, we collect Transaction/Financial Data, including payment information (such as MFS wallet information like bKash/Nagad), your order history, and detailed delivery information. Please note that for security, full credit/debit card details are processed by third-party secure payment gateways and are not stored by us. We use this data to process payments, manage returns and refunds, and protect against fraudulent activity.

Usage Data and Tracking

We automatically collect Usage Data when you interact with our Site. This includes technical details like your IP address, browser type, the pages you viewed, the time spent on those pages, and general device information. This data is used for website analytics, improving the functionality and user experience of our Site, and securing our systems.

Marketing Data

We also collect Marketing Data which consists of your preferences regarding promotional emails, SMS, or other marketing communications. We use this data to send you news, special offers, and information specifically about our viral K-Beauty products and new arrivals.

2. How We Use Your Personal Data

We process your data based on one or more of the following lawful bases:

  • To Fulfill a Contract: To process and deliver your order, manage your account, and provide customer support related to your purchase.
  • For Legal Compliance: To comply with all applicable Bangladeshi laws, regulations, and e-commerce guidelines, and to prevent, detect, and investigate fraudulent activity.
  • With Your Explicit Consent: To send you direct marketing and promotional communications about new products, sales, and K-Beauty trends. You may withdraw this consent at any time.
  • For Legitimate Business Interests: To improve our services, enhance website security, and analyze customer behavior to better serve the Bangladesh market.

3. Sharing and Disclosure of Your Personal Data

We do not sell, trade, or rent your Personal Information to marketing companies outside of our essential business operations. We only share your data with trusted third parties to facilitate our services, strictly under contract and with the understanding that they must protect your data:

  • Service Providers: Third parties who perform essential functions on our behalf, such as:
    • Delivery Partners/Couriers (for product shipment).
    • Payment Gateways (to process payments securely).
    • IT and Hosting Services (for data storage and maintenance).
  • Legal Requirements: We may disclose your data if required by law, court order, or governmental request from regulatory bodies in Bangladesh (e.g., law enforcement or the Bangladesh Cyber Security Agency), in the belief that such action is necessary to comply with a legal obligation or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your Personal Data may be transferred to the acquiring company.

4. Data Security and Retention

Security Measures

We implement appropriate technical and organizational measures, including Secure Socket Layer (SSL) technology for data encryption, to protect your Personal Data from accidental loss, unauthorized access, alteration, or disclosure, in compliance with the security provisions under the Cyber Security Act (CSA).

Data Retention

We will only retain your Personal Data for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements under Bangladeshi law (e.g., tax records, customer service records). When your data is no longer required, we will securely destroy or anonymize it.

5. Your Rights as a Data Subject

In line with global best practices and the principles of transparency and control, you have the right to:

  • Right to Access: Request access to the Personal Data we hold about you.
  • Right to Rectification: Request us to correct any incomplete or inaccurate data we hold about you.
  • Right to Erasure (Deletion): Request the permanent deletion of your Personal Data when there is no legitimate reason for us to continue processing it.
  • Right to Withdraw Consent: Withdraw your consent to receive marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 8.

6. Cookies and Tracking Technologies

We use “cookies” and similar tracking technologies to track the activity on our Site and hold certain information. We use cookies for essential site functionality (e.g., remembering what’s in your cart), personalization (showing relevant K-Beauty products), and website analytics. You can usually modify your browser settings to decline cookies if you prefer, though this may impact your ability to use some features of the Site.

7. Children’s Privacy (Age Limits)

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you believe your child has provided us with Personal Data, please contact us immediately so we can take steps to remove that information from our servers.

8. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our dedicated team at:

RB Glow Email: contact.rbglow@gmail.com Phone/Support: 01617553268